Terms and conditions

This website is owned and operated by Laundry Wise Pty Ltd (ABN 54 167 060 451), an Australian proprietary limited company formerly trading as Breezy Laundry Lockers.

Registered office: 41-43 Robe Street, St Kilda, Melbourne VIC 3182, Australia
US fulfilment warehouse for locks, keys and spare parts: Hillsboro, Oregon, United States
Email: contact@laundrywise.com

Every quote, Letter of Engagement and invoice you receive is issued by Laundry Wise Pty Ltd.

Last updated 17 August 2026

1. What we sell

We sell smart laundry locker hardware (locker banks, battery-powered locks, keys and spare parts), locker management software, and optional sales and marketing service packs for laundry operators. We sell business to business, to laundromat and dry cleaning owners and to founders launching locker-first laundry businesses.

2. Prices and currency

All prices are quoted and invoiced in United States dollars (USD).

• Locker hardware ranges from approximately $575 down to $300 per locker depending on order volume.
• Most orders fall between $3,000 and $16,000 USD including crating and freight.
• Laundry Wise software has no monthly fee; we keep a small, disclosed share of card payments processed through the platform.
• Import duties, customs charges and local taxes are your responsibility unless your Letter of Engagement states otherwise.

Your exact price, including confirmed freight to your delivery address, is set out in your quote and Letter of Engagement.

3. Quotes

Quotes are valid for 14 days from the date of issue. Ocean freight rates move with the market, so after that window pricing, particularly shipping, may need to be refreshed.

4. How ordering works

You request a quote. We prepare a Letter of Engagement (LOE) setting out your configuration, pricing, services and confirmed shipping rates. You sign the LOE to accept. A contract is formed when we receive your signed LOE and your deposit.

Payment is 50% deposit on acceptance and 50% balance before shipment. Your deposit is what triggers hardware reservation, production scheduling and onboarding.

5. Payment methods and surcharges

We accept bank transfer, which is fee free on every order, and card payment. Card payments carry a 3.9% surcharge, which is disclosed to you before you pay. All orders are invoiced in USD.

6. Shipping and delivery

Your delivery window is stated in your Letter of Engagement and is measured from the date your deposit is received, because the deposit is what schedules production. Most orders ship by ocean freight, with air freight available when speed matters. We ship worldwide, and the United States is our largest market.

International freight sometimes runs late for reasons outside our control, including port congestion, customs processing, carrier scheduling changes and supplier production delays. If your order is affected we will tell you promptly and give you an updated arrival estimate.

7. Inspection and transit damage

Please inspect your lockers on arrival. Report any fault or transit damage to contact@laundrywise.com within 7 days of delivery, with photographs of the packaging and of the issue. Freight insurance claims require prompt notice, so reports made more than 7 days after delivery may not be recoverable from the carrier and may limit the remedies available to you. Faulty items remain covered by the warranty in section 11.

8. Changes and cancellations before shipment

Lockers are produced to order. If you need to change or cancel an order before it ships, contact us as soon as possible at contact@laundrywise.com and we will work through the options with you. Costs already committed to production or freight may not be recoverable.

9. Returns

Because lockers are produced to order and shipped by international freight, we do not accept returns for change of mind once your order has shipped.

10. Refunds

We do not offer change-of-mind refunds once an order has shipped. If a locker or lock is faulty we will repair or replace it under warranty. If we cannot repair or replace it within a reasonable time, we will refund the affected item to your original payment method. Approved refunds are processed within 10 business days of us confirming the refund. Nothing in this policy excludes any rights you may have under the Australian Consumer Law or under the consumer protection laws that apply where you are.

11. Warranty

Every order comes with a 5-year warranty on both the lockers and the locks. If something fails under normal use we will repair or replace it. Full warranty terms, including exclusions, are set out in your Letter of Engagement. Warranty claims start by emailing contact@laundrywise.com.

12. Liability

We supply hardware, software and materials. We do not guarantee any particular level of revenue, profit or payback period. Revenue and payback figures shown elsewhere on this website are illustrative ranges drawn from operator data, not promises. To the extent permitted by law, our liability in connection with any order is limited to the amount you paid for the affected goods or services.

13. Privacy

How we collect and handle your information is set out in our Privacy Policy.

14. Governing law

Purchases are governed by the laws of Australia, and the courts of Victoria, Australia have jurisdiction. For US-based clients, the laws of the State of New York may apply instead at the client's written request. The full terms of your purchase are set out in your Letter of Engagement, which prevails if it conflicts with this page.

15. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you sign your Letter of Engagement is the version that applies to your order.

16. How to contact us

Email contact@laundrywise.com or WhatsApp +1 510 858 6886. Everything from quote questions to warranty claims starts there, and it is the fastest way to reach us. You can also write to Laundry Wise Pty Ltd, 41-43 Robe Street, St Kilda, Melbourne VIC 3182, Australia.